Refund Policy

30-Day Money-Back Guarantee Policy

At DataOnline, customer satisfaction is our top priority. To ensure complete confidence when using our services, we provide a 30-day money-back guarantee for eligible services.

This policy allows customers to fully experience our VPS and Cloud infrastructure before making a long-term commitment.

1. Policy Purpose

The 30-day refund policy is designed to:

• Allow customers to evaluate service performance in real-world usage.

• Demonstrate our confidence in service quality.

• Reduce risks when switching to a new hosting provider.

• Build long-term trust between DataOnline and customers.

DataOnline is committed to delivering reliable, high-performance cloud services backed by transparent policies.

2. Refund Eligibility Period

• The refund policy is valid within 30 days from the service activation date.

• Refund requests submitted after this period will not be eligible.

3. Refund Conditions

Customers may request a refund if the following conditions are met:

• The service is a first-time purchase (not a renewal).

• The refund request is submitted within 30 days of activation.

• The service complies with our Acceptable Use Policy (AUP).

• The VPS has not been used for prohibited activities such as:

  • Spam distribution

  • Network attacks

  • Malware hosting

  • Illegal content or activities

• The customer account is in good standing with no payment disputes.

4. Non-Refundable Cases

Refunds will not apply in the following situations:

• Service renewals.

• Service upgrades or plan changes.

• Custom configurations or specially tailored services.

• Additional add-on services, including but not limited to:

  • Extra IP addresses

  • Software licenses

  • Advanced backup services

  • Managed services

• Services suspended due to policy violations.

• Multiple refund requests for the same type of service.

5. Refund Request Procedure

To request a refund:

1. Submit a request via the support ticket system or customer support email.

2. Provide service details (Service ID / Order ID).

3. Our technical team will review the request within 24–72 business hours.

4. Once approved, the refund will be processed using the original payment method or credited to the customer account balance.

6. Refund Processing Time

• Internal processing time: 1–3 business days.

• Bank or payment gateway processing time: typically 3–10 business days, depending on the provider.

7. Service Commitment

The 30-day money-back guarantee reflects our confidence in service quality:

• High-performance cloud infrastructure

• Stable network and high uptime

• Professional 24/7 technical support

• Transparent and customer-focused policies

If you are not satisfied within the first 30 days, you can request a full refund — no reason required.